Dvigrad Telekom d.o.o. | dvigrad-telekom.hr

Last updated: 4 September 2026

This Privacy Policy describes how Dvigrad Telekom d.o.o. collects, uses, stores and protects the personal data of users of the dvigrad-telekom.hr website. We process personal data in accordance with the applicable laws of the Republic of Croatia and the European Union, including the General Data Protection Regulation (GDPR).

1. Data Controller

The data controller is Dvigrad Telekom d.o.o., Dvigradska 2, 52352 Kanfanar, Croatia, OIB (Croatian Personal Identification Number): 41246885105. For questions regarding privacy and personal data protection, you can contact us at dvigrad@dvigrad-telekom.hr or by phone at +385 52 827 900.

2. Personal Data We May Collect

Depending on how you use the website, we may collect the following categories of data:

• first and last name;

• email address;

• telephone number;

• company or organisation name;

• the content of your enquiry and other information you voluntarily provide through the contact form or business communication;

• website usage data, such as IP address, browser type and version, pages visited, date and time of visit, time spent on the website, device identifiers and other diagnostic data, where such data is collected through the web technologies used.

3. How We Use Personal Data

We may use personal data for the following purposes:

• responding to user enquiries and requests;

• preparing offers and taking steps prior to entering into a contract;

• business communication with prospective and existing clients, partners and suppliers;

• providing, maintaining and improving our services and website;

• maintaining the security of the website and information systems;

• analysing website usage where such processing is lawful and, where required, subject to the user's prior consent;

• complying with legal and regulatory obligations.

4. Legal Basis for Processing

Depending on the purpose and circumstances, processing may be based on taking steps at the data subject's request prior to entering into a contract, performance of a contract, compliance with a legal obligation, the legitimate interests of Dvigrad Telekom, or the user's consent where required.

5. Contact Form and Business Enquiries

When you submit an enquiry through the contact form, the information you provide is used to process and respond to your enquiry and, where appropriate, for further communication related to prospective or existing business cooperation. Contact details provided for this purpose are not used for unrelated purposes without an appropriate legal basis.

To protect the forms on our website against automated abuse and spam, a security check is carried out when a form is submitted, using the Cloudflare Turnstile service provided by Cloudflare, Inc. (United States). For this purpose your IP address and basic technical information about your browser and device are transmitted to Cloudflare, solely in order to distinguish genuine users from automated programs. This processing is based on our legitimate interest in the security of the website and its protection against abuse. Turnstile does not use this data for user tracking or advertising. Section 7 of this Policy applies to any transfer of data outside the European Economic Area.

6. Service Providers and Data Recipients

Personal data may be made available to service providers that provide technical, hosting, communications, analytics or other related services on our behalf, solely to the extent necessary to provide those services. Where applicable, we require such providers to maintain an appropriate level of personal data protection.

Data may also be disclosed where necessary to comply with a legal obligation, protect the rights and security of the Company or other persons, or in connection with a lawful business transaction. We do not sell personal data.

7. Data Transfers

If certain services involve providers that process data outside the European Economic Area, any transfer will take place only on an appropriate legal basis and subject to the safeguards required by applicable law.

8. Data Retention

We retain personal data only for as long as necessary for the purpose for which it was collected, or as required to comply with legal obligations, resolve disputes, establish or exercise legal claims and perform contractual relationships. Usage data is generally retained for a shorter period unless it is required for security, functionality improvements or a legal obligation requires longer retention.

9. Data Security

We apply reasonable technical and organisational measures to protect personal data. Although we strive to maintain appropriate security standards, no method of transmission or electronic storage can guarantee absolute security.

10. Your Rights

Under the GDPR and other applicable laws, depending on the circumstances, you may have the right to:

• access your personal data;

• rectify inaccurate or incomplete data;

• request erasure of personal data;

• restrict processing;

• object to processing;

• data portability;

• withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.

To exercise your rights, contact us at dvigrad@dvigrad-telekom.hr. You also have the right to lodge a complaint with the competent supervisory authority. In the Republic of Croatia, the competent authority is the Croatian Personal Data Protection Agency (AZOP).

11. Children's Privacy

Our website and business services are not intended for children. We do not knowingly collect children's personal data through the website. If we become aware that such data has been collected without an appropriate legal basis, we will take reasonable steps to delete it.

12. Links to Other Websites

Our website may contain links to third-party websites. We do not operate those websites and are not responsible for their content, security or privacy practices. We recommend reviewing their privacy policies before using such websites.

13. Cookies

The website may use cookies and similar technologies. More information about their purpose and management is available in the separate Cookie Policy on our website.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The new version will be published on this website and the date will be updated accordingly.

Contact

Dvigrad Telekom d.o.o.
Dvigradska 2, 52352 Kanfanar, Croatia
OIB: 41246885105
Phone: +385 52 827 900
Email: dvigrad@dvigrad-telekom.hr